Metabolic Elite LLC | https://www.metabolicelite.co
Last Updated: March 24, 2026
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This Policy applies only to purchases made directly through our website checkout. Purchases made through Amazon, external publisher sites, external course or event platforms, third-party test providers, marketplaces, or any other third-party seller or checkout page are governed by that third party’s own return and refund policy.
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Metabolic Elite LLC (“Metabolic Elite,” “we,” “us,” or “our”) wants you to be clear about how returns, refunds, exchanges, and subscription-related issues are handled for orders placed directly through https://www.metabolicelite.co (the “Site”). This Return and Refund Policy explains when a purchase may be returned, what items are not eligible for return, how refunds are processed, and what happens when an item arrives damaged, defective, or incorrect.
1. Scope of This Policy
This Policy applies to orders placed directly through the Site for physical products, digital content, educational offerings, and subscription-based orders, unless a more specific policy or offer states otherwise.
Nothing in this Policy is intended to limit any rights you may have under applicable consumer protection law.
2. Return Eligibility for Physical Products
If you purchased a physical product directly from the Site, you may request a return within 30 days after the product is delivered.
- The item must be unused, unopened, and in the same condition in which you received it.
- The item must be returned in its original packaging, with proof of purchase or order number.
- We may refuse returns that are incomplete, damaged after delivery for reasons not caused by us, or otherwise do not meet this Policy.
3. Items That Are Not Returnable or Refundable
Because portions of our catalog include ingestible supplements, personal-use items, digital education, and externally fulfilled offerings, some purchases are not eligible for return or refund except where required by law.
- Opened ingestible products, including opened supplements, powders, capsules, tablets, probiotics, peptides, or other health and personal care items.
- Digital products and access-based purchases once delivered, downloaded, streamed, accessed, or otherwise made available to you, including eBooks, downloadable resources, workshop replays, course materials, and similar educational content.
- Gift cards.
- Sale, clearance, promotional, or final sale items that are identified as non-refundable.
- Products or services purchased through third-party sites, retailers, marketplaces, publishers, test providers, or external checkout pages.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly at the email address below and include your order number, a short description of the issue, and photos if available.
After review, we may offer an exchange, replacement, or refund, depending on the circumstances and product availability.
5. How to Start a Return
To request a return, email us with your order number, the item you want to return, and the reason for the return.
If your return is approved, we will send you return instructions and the correct return address.
Please do not send products back to the manufacturer, to our mailing address, or to any address that has not been provided by our support team for your return.
- Unauthorized returns may be refused or delayed.
- You remain responsible for a returned item until it is received and accepted by us.
6. Return Shipping Costs
Unless the return is due to our error or otherwise required by law, you are responsible for return shipping costs.
Original shipping charges are not refundable unless the return is due to our error, a verified damaged or defective item, or otherwise required by law.
For higher-value returns, we recommend using a trackable shipping service and retaining proof of shipment.
7. Refund Processing
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. We generally aim to process approved refunds within 10 business days after inspection, although your bank, card issuer, or payment provider may take additional time to post the credit.
If you believe a refund was approved but you still do not see it after a reasonable processing period, please check with your bank or card issuer first and then contact us.
8. Exchanges
We generally provide exchanges only for items that arrive damaged, defective, or incorrect, or for other approved returns where replacement inventory is available.
If a replacement is not available, we may issue a refund instead.
9. Subscription Orders
Some products on the Site are offered on a recurring “subscribe and save” basis. If you enroll in a subscription, you are responsible for managing or canceling future renewals before the next recurring order is processed.
You may be able to manage subscription settings through your account or by contacting us before the next renewal is charged.
Once a subscription renewal order has been processed or shipped, that order is treated like any other order under this Policy.
10. Third-Party Sellers and External Checkout Pages
Some products, publications, tests, consultations, or educational offerings referenced on the Site may be sold through third-party sellers or external checkout pages. This Policy does not apply to those purchases.
If you purchased through an external seller or platform, please review that seller’s own policy and contact that seller directly for returns, cancellations, refunds, exchanges, shipping issues, or billing questions.
11. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes in our offerings, fulfillment practices, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page.
12. Contact Us
If you have questions about this Policy or want to request a return, please contact:
Metabolic Elite LLC
712 Neave Street
Cincinnati, OH 45204
United States
Email: info@metabolicelite.co
Phone: +1 (469) 482-0068
Please send returns to the address below:
Return Address
Protekt Fulfillment
5529 E Rosedale St.
Fort Worth, TX 76112
